Understanding how your shipments are tracked on GoTrack

Overview

When you track a shipment on GoComet's GoTrack platform, the speed and accuracy of updates depend on the type of integration GoComet has with that carrier. Each carrier is assigned a Support Rating, P1, P2, or P3. That tells you what to expect in terms of update frequency and data reliability.

These ratings apply across all shipping modes: Ocean, Air, Courier, and Road.

⚠️ Note: In rare cases, if GoComet detects a data discrepancy from a carrier, it will resend a verification request. This means updates may occasionally take 12–24 hours, regardless of the carrier's rating.

Carrier Ratings

P1 Rating - Highest | Trusted by GoComet

What it means

P1-rated carriers are directly integrated with GoComet via API or EDI. These are the most advanced and reliable integration types, allowing GoComet to fetch tracking data in near real-time.

What to expect

• Fastest possible tracking updates: typically within 1-2 minutes of an event.

• Ocean shipments: Updates usually arrive within 1-2 minutes. In some cases, it may take 3-6 hours. If there is a data mismatch at the carrier's end, updates may take up to 12 hours.

• Air shipments: Updates usually arrive within 1-2 minutes. In some cases, up to 2 hours.

When you might see a delay

Even for P1 carriers, a delay of up to 12-24 hours may occur if GoComet detects and needs to verify inaccurate data returned by the carrier's system. This is rare and handled automatically.

P2 Rating - High | Supported by GoComet

What it means

P2-rated carriers are integrated with GoComet through Legacy Platform systems, an older style of integration compared to API/EDI. While the connection is stable, it does not support real-time data exchange.

What to expect

• Tracking data is refreshed 1-2 times per day.

• Ocean shipments: Updates typically take 12-24 hours.

• Air shipments: Not supported for P2 carriers.

When you might see a delay

Because data is refreshed only once or twice a day, there will naturally be a lag between a shipment event occurring and it appearing on GoTrack. This is expected behaviour for P2 carriers.

P3 Rating | Auto-Detect Algorithm

What it means

P3-rated carriers do not have a database or API that GoComet can directly integrate with. Instead, GoComet uses its proprietary ML (Machine Learning) Auto-Detect Algorithm to identify the ocean carrier handling a shipment and retrieve tracking data.

What to expect

• Ocean shipments: Updates typically take 24-48 hours.

• If a shipment has not yet started (e.g., pre-departure), data may take 4–5 days to appear.

• You do not need to specify the carrier name for P3 shipments; the algorithm detects it automatically.
  
  
  

⚠️ Note: While creating a tracking, if the carrier is not mentioned, the shipment is automatically considered for Auto-detect, and the data gets updated as per the P3 timelines.

Not Supported Carriers

What it means

Some carriers are marked as 'Not Supported' on GoComet. This happens for one of two reasons:

• The carrier does not have IT infrastructure that supports shipment data sharing, or they have a policy of not sharing tracking data with third-party platforms. These carriers typically only allow tracking via a secure, login-protected portal.

• The carrier was evaluated and did not meet GoComet's minimum data quality standards within the evaluation period.

What to expect

Tracking through GoComet is not available for these carriers. You will need to track shipments directly through the carrier's own portal or system.

Quick Reference: Rating Comparison

Use the table below to quickly understand what each rating means for your shipment tracking.

Frequently Asked Questions

Why is my P1 shipment taking longer than 2 minutes to update?

In rare cases, P1 updates can take 3-6 hours, or up to 12 hours if GoComet detects a data discrepancy and needs to re-verify with the carrier. This is handled automatically; no action is needed from your side.

Why does my P3 shipment show processing?

This is not an actual error. The Auto-Detect Algorithm is still processing. Depending on the shipment status, data will appear within 24-48 hours.

Can a carrier's rating change over time?

Yes. GoComet continuously evaluates carrier integrations. A carrier may be upgraded if a better integration becomes available, or downgraded / marked 'Not Supported' if data quality falls below standards.

Does the rating apply to all shipping modes?

Ratings are standard across Ocean, Air, Courier, and Road, but specific update timelines may vary by mode (e.g., Air tracking has different response windows than Ocean). Refer to the detailed breakdown above for mode-specific timelines.