Understanding Carrier Ratings for GoTrack [P1, P2, P3]

GoComet’s support ratings define the service level parameters for different carriers while tracking shipments on our platform (GoTrack: Enterprise Shipment Tracking solution & Container tracking free tool). These ratings are standard across all the supported modes - Air, Ocean, and Courier, Road

Carrier support ratings are defined based on the type of Integration between GoComet & the carrier (API, EDI, Legacy platform/database integrations)

Note : If there is a discrepancy from carrier's data, gocomet resends the request to verify data, back to the carrier. Hence in a very few cases, you can expect the time for updation may take 12-24 hours regardless of the rating.

Types:

1. P1 Rating: Highest | Trusted by GoComet
Marked with a P1 support rating are trusted carriers that are integrated directly for tracking updates with the GoComet Platform via API/EDI integrations. These carriers allow for instantaneous results in most cases providing the quickest updates.

Update response time: Fastest | Typically: 1-2 minutes (In some cases: 3-6 hours), May take 12 hours if the data is not accurate from carrier.

2. P2 Rating: High | Supported by GoComet

Marked with a P2 support rating are supported carriers that are integrated directly with the carrier’s system for tracking updates via Legacy platform integrations. These integrations are unlike the state-of-the-art API/EDI integrations and provide much slower response times. As a result of which the total data refresh cycles are limited to 1-2 refreshes per day.

Update response time: Typically: 12-24 hours.

3. P3  Rating : Medium | Smart Algorithm

Carriers with a p3 rating don't have a Database or API Go-comet could integrate with, these carriers are tracked using GoComet's ML Algorithm which identifies the ocean carriers dealing with the shipments.

Update response time: Typically: 24-48 hours. In some cases, for trackings which have not started yet, data may take 4-5 days to get updated.

3. Not Supported Carriers

Marked as “Not supported” are the carriers which do not support direct integration either due to poor/no IT architecture to support shipment tracking or strict no data-sharing policies (these carriers typically allow shippers to track shipments with a secure login ID)

Carriers that do not qualify with the minimum levels of data standards as per our policy after the evaluation period is also marked as "Not Supported"